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App Installation Guide
Easy instructions for downloading and saving the DS Portal app straight onto your phone, tablet, or computer so you can access it quickly from your home screen.
View ArticleAbout the Portal
An introduction to the new Delegated Services Portal, explaining why we updated the system and how it helps DS and our customers work together more easily.
View ArticleRegistering for the Portal
A simple guide to creating your personal account on the portal, confirming your details, and getting logged in for the first time.
View ArticlePersonnel Setup Guide
Learn how to set up your organisation's initial list of staff members and prepare user accounts before you start using the main portal features.
View ArticleStaff & Role Management
Instructions for management on how to update staff details, manage permissions, and assign roles like Trip Leader or Emergency Contact.
View ArticleVisit Management FAQ
Find quick answers about planning group trips and outings, including risk assessment rules, approval steps, and what the different status colours mean.
View ArticleCreating a New Visit
How to start planning an activity or group visit on the portal once your organisation profile and staff list have been set up.
View ArticleCompleting Visit Questions
A checklist for the final submission phase. Learn how to verify your form indicators and ensure all mandatory documents are attached before locking your requ...
View ArticleDocument Upload Process
How to add files and paperwork to your visit request, including guidance on allowed file types, file size limits, and our automatic virus check.
View ArticleVisit Approval Workflow
See exactly what happens to your visit form after you hit submit. Learn how the review process works between your internal coordinator, your manager, and the...
View ArticleManaging Venues & Providers
Instructions for adding venues and providers outside active form spaces, including the validation profiles for AALA licenses and LOtC quality badge certifica...
View ArticleMaster Visits Form Reference
A complete on-screen text copy of every single question found inside the main visit form. Use this reference to preview data entry requirements, trip categor...
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